Privacy Policy

Maia Gifts is a business you can trust. We value your privacy and treat protection of your personal information very seriously. Making sure we operate with the highest standards of security and confidentiality, and rest assured, we never share any information about you with any other company for their own marketing purposes.

 

What information do we collect about you?

When you place an order for our products, register for an online account, or sign up for our electronic communications, such as our email newsletters, we collect information about you. We also collect information about you when you voluntarily complete customer surveys, product reviews, provide us with feedback or participate in our prize draws and competitions. Furthermore, if you browse the Maia Gifts website, we may collect information about your website visits using 'cookies' – click here to view our full Cookies Policy.

How do we use the information about you?

Your information allows us to fulfil any orders you place with us, update you on the progress of your orders and assist with any future customer service queries. The details of every transaction that you place with us is kept for tax and accounting purposes for a minimum of 7 years.

If you have signed up for our electronic communications, we’ll use your information, including details of any previous purchases, how you interact with us and any recent Maia Gifts website browser history, to help us decide what we talk to you about and when. Ultimately, we want to make sure that the information we send you will be useful and interesting, and for your Maia Gifts shopping experience to be exceptional – this information will help us achieve that.

We employ the services of other companies to support our business for specific functions, for example: dispatching orders (using designated parcel carriers); processing payments (using designated payment providers); sending Maia Gifts marketing communications (using a dedicated electronic communications service providers). For certain purchases, we may need to verify your identity for age verification and fraud prevention purposes using the services of a third party. All third party service providers we work with are carefully vetted and highly trusted by us, and they fully comply with our Privacy Policy and applicable data protection laws. Furthermore, they only use your information to perform the services that we have employed them to do.

How will we keep in touch with you?

With your permission, we would love to keep you up to date with our latest news, products, offers and more, by contacting you by email and using other internet-based digital communications, including social media, plus any similar services or applications as they become available.

If you have previously chosen to receive our marketing communications, we’ll continue to send you these unless we think you are no longer interested in hearing from us or you ask us to stop, which we’ll always honour without any fuss or delay. We will only ever send a very limited amount of marketing emails as we appreciate that no one wants to be bombarded. You will never hear from any other company as a result of signing up for Maia Gifts’s marketing communications.

If you would prefer to stop receiving marketing communications at any time, simply give our Customer Services team a call on 0141 333 1356, email to: info@maiagifts.co.uk or write to us. Alternatively, if you have an account with us, you can update the newsletter settings in your account dashboard or if you wish, delete your account altogether (as mentioned previously, transactional data will not be deleted). There is also always an option to click on the unsubscribe link that appears in every one of our email newsletters.